After four years of studying abroad, I carefully sorted through everything I wanted to bring to Paraguay and happily packed my only two suitcases... Little did I know that they would get lost on my way here... When arriving to Asuncion, after waiting and waiting for my suitcases, finally I made a baggage report with an American Airlines representative, and then came home hoping that my suitcases would come the next day. The lady who filed my report said that American Airlines would deliver them home... So I tried not to go out very much so I could be at home when they came. Then I realized that there wasn't any number they could be reached at... oh my goodness... I called the International Airport Silvio Pettirossi and they told me that American Airlines doesn't have a phone, that the only way to find them is by going to the airport when a flight from them comes or leaves. I never got a call, an e-mail, nothing from the airline. I called several times to baggage claim in the 1-800 number at the website... all the ladies there were really nice, but couldn't help me that much since they are in the U.S. or somewhere else.. they could only send electronic messages to American Airlines in Paraguay... what for? If all they do is ignore...
Tomorrow I start working, have no clothes but a pair of jeans and a shirt... Had to spend more money in new items, had to spend hours in the phone and going to the airport... and nothing... This has really been the worst experience I have ever had with an airline in all these years of traveling... and what sucks the most is that I have always been a big fan of American Airlines, but after this... it's hard to see me or my friends and family flying with them again.
I tend to always look at the bright side of the story, but so far I can only say that I'm really sad about all this situation, and I hope things get better soon... I hope they find my suitcases... it was a DIRECT FLIGHT... how could they lose them? Well.. I hope they also learn from this mistake and try to improve their service for customers, and specially loyal customers like myself.
As for now, I'm happy to start my new job tomorrow, and I'm sure I'll become very popular right away for going under-dressed to the office and people turn around and asked me what happened...